Taylor Hyundai of Perrysburg in 12681 Eckel Junction Road

Customer Reviews about Taylor Hyundai of Perrysburg:

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  I had already started working with a different Taylor Hyundai dealership. They had a vehicle that I liked, but not the color. I found that Perrysburg had the same vehicle, but in a color that I liked. I contacted Perrysburg and told the person that I spoke with the situation. His response was that I could come to Perrysburg and test drive the vehicle and, if I liked it, they could transfer it to the other dealership. I then spoke with the other Taylor dealership and they said there was no reason to do that... rather to just come in and test drive the one that they had and then, if I liked it, they would get the other colored one transferred from Perrysburg. So, since the other dealership had already given me a quote on my trade-in, I decided to go there and test drive the car. When done with the test drive, I told them I would buy the one that Perrysburg had, if they could transfer it into their inventory. After waiting for about 45 minutes while they were talking to the Perrysburg dealership, I was finally told that they would not be able to get it and that Perrysburg was telling them that they had a contract signed on that car. I called the next morning to Perrysburg as an "anonymous" customer and asked if I could set up a time to come drive the car I had been interested and was told that I could any time that day. I indicated that I would be coming from a little ways away and wanted to make sure that vehicle was still available. The lady I spoke with assured me that it was and proceeded with trying to set up a test drive. Interesting, as they supposedly had a contract signed on that very car the night before... I honestly don't know where the truth lies on this one, as I didn't have a positive experience with the other Taylor dealership either, but this put a sour taste in my mouth. Two dealerships, under one name (Taylor) could not even work together well enough to transfer a vehicle (which they both had told me they could) to satisfy the needs of a customer. Update - I received the generic response to my post asking me to contact them. Not sure why they didn't call me, since they have my name and phone number in their system. I called, told the lady who answered, my name and I explained that I was calling back in response to a google review and a request to call in. She asked which dealership and I indicated the Perrysburg one. The lady put me on hold, came back a couple minutes later and asked my name, and put my on hold again. After a few more minutes, without any further conversation, I was forwarded to an extension that rang 3 times and then went to an unidentified voicemail. I left a message and will see if I get a call back. After further thought, I called back to Perrysburg to ensure it wasn't a system glitch and she indicated that she had forwarded me down to the other Taylor dealership, since she saw I was their customer. Clearly, the message for me to call them back appears to be simply something to make them look OK on the review site, but they did not really seem to have interest in talking to me. Not really a big deal at this point, as there is nothing that can be done to fix the situation.... it's just frustrating that they don't even seem to care..
  By Tim Hendricks, July 01, 2017
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  Amazing sales staff (ask for Joe Logan!!! and tell him we sent ya!). This guy LISTENED to us, no high pressure sales tactic. What to know how he could help us get out needs AND wants in OUR BUDGET. Joe made buying a car fun!!! I could not be happier with my decision to get my vehicle from Joe. I have visited the other Taylor dealerships, no comparison!!! Hands down, Best ever!!! New car, fully loaded, in my budget, happy wife, sporty, sharp car. Equals HAPPY MAN!!! Thank you Joe. You are AMAZING!!!
  By Will McDaniel, March 05, 2017

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